Q: What should I do if my chair always makes strange noises?
A: Please try to add some lubricating oil to the screws and tighten the screws again. If the problem persists,please provide a video reflecting the problem to our customer service and ask for help.more
Q: I received the chair, but it lacks the accessories needed to assemble it. I don’t have many screws in the installation guide
A: In order to prevent the screws from being lost during transportation, many screws have been pre-installed on the chair. Please check the underside of the seat and the side of the backrest, and then ……more
Q: The bolts for the armrest of my chair are bent and the armrest cannot be installed
A: This may be caused by being squeezed during transportation. If you have a screwdriver or similar tool, you only need to insert the screwdriver into the bolt hole to straighten the bolt. (Please refe……more
Q: The chair side cover cannot be installed.
A: Please install it again according to the picture/videomore
Q: My footrest cannot be inserted, and my footrest is difficult to pull out
A: The force of inserting and pulling out the footrest can be adjusted. For details, please see the installation steps of the footrest.more